SCPS™ Certification Journey Minnesota: Journal Entry 3

Objections are your friend

As a sales professional, intuitively, you know that objections will come. But do you really do enough to prepare for them? As part of the learning in the SCPS™ Certification process, the book encourages you to not just welcome objections but do the “heavy lifting” and really plan for them. Why? Because objections help you determine what selling phase the prospect is in and what information you still need to bring to be successful. Our study group had a great discussion on this topic. The idea of welcoming objections seemed at first counter-intuitive. Realizing that they actually help you and really can be your friend gave us a new perspective.

SCPS Certification Journey Minnesota: Journal Entry 2

The Golden Rule of Selling

One of the first things we noticed about the SCPS sales certification preparatory book is the emphasis on sales ethics. The book hits this topic early and often.  As a central theme, the book describes the Golden Rule of Selling. This refers to the sales philosophy of “unselfishly treating others as you would like to be treated”. Sound familiar?  Applied to selling, it is about doing the right thing in a selling situation and, yes, walking away from a sale if it’s not right for the customer. It goes on to reinforce that successful selling is about building relationships and relationships are built on trust. It is these relationships that will help you be successful in your sales career.

Our study group is impressed that SMEI makes this Golden Rule such a core foundation of the learning in this program.  It made us feel good to know this as we begin our certification journey.  We also speculated that it could be a hidden benefit that will add further value to the SMEI certification as more employers learn that sales people trained in the SMEI method have had ethical selling techniques reinforced over and over again as part of their learning. Were you aware that ethics in selling was a major theme in the SCPS certification training?  What is your view?

Journal Entry 1: Our Sales Certification Journey

Image

Hello!   My name is Paul Zimmerman from the Minnesota Chapter of SMEI.  I am one of 5 SMEI members from the MN Chapter who are going through the Sales Certification process – together.    We formed a study group that meets 3 times per month to aid the process.     Our goal is to complete the SMEI preparatory textbook and take the exam to get our SCPS certification in 3 months.

SCPS - SMEI Certified Professional Salesperson

SCPS Textbook

We are currently 3 meetings, 6 Chapters and 215 pages into the process.   So far so good!   We have a great group and it’s turning out to be a lot of fun.   The book provides the basics (great fundamentals about selling and the sales process) which we then discuss and apply to our own situations.   The group approach provides for some great discussions and it really keeps us on task.

So far, the experience has been very helpful and we’ve decided to share our journey via this blog in the hopes of giving you a flavor of what going through the certification process is like.   Having access to this formal training is an important reason why we joined SMEI.     We hope that by sharing our experience others can see the value and take advantage of this great opportunity.   Stay tuned!

Marketing Times Features Class of 2007

Mt_decjanweb_cover_2 The current issue of Marketing Times is now available in digital format.   This issue features an interview with David Neeleman, Founder and Chairman of JetBlue Airways and:

-Certification Class of 2007, see all the names!
-Integrated Marketing
-SMEI & Puerto Rico Affiliate

Plus all of the regular columns!  Get in now.

SMEI Signs MOU with Eminata Group

Eminata_smeiSMEI signed an MOU with the Eminata Group, which owns and operates several private colleges in Canada.  This agreement paves the way to articulate the SMEI Certified Professional Salesperson™ (SCPS™) program into courses at the Vancouver Career College starting in January 2008.  Other colleges in Alberta, Manitoba and Quebec will be added to the program in the future.  Pictured in the photo are back to front, left to right: Gerard Edwards, CME, CSE, Director of Education, SMEI; Linda Hamilton, Vice President, Vancouver Career College; Andre Souza, CME, Marketing Manager, Eminata Group; Willis Turner, CAE, CSE, President & CEO, SMEI; Stuart Rattan, EdD, Director of Academics, Eminata Group.

First University of Dallas CSE Program Successful

This is what Gerald White, CSE, instructor for the first University of Dallas, Graduate School of Managment Certified Sales Executive® (CSE®) articulated Sales Management class had to say this week:
"You would have been proud of the quality of work and effort put forth by these students.  I was.  I had a lot of fun and enjoyed teaching this class.  It is saddening to have it end."

The passing grade for each student in the class was above the minimum benchmark of 75% to qualify for the CSE credentials.

This program will be run on a regular basis by the University of Dallas.  Congratulations to Dale Fodness, Ph.D., Associate Professor and Academic Director and Gerald White for a job well done.

SMEI Affiliate in Puerto Rico Leads Certification Development

SMEI recently granted their Puerto Rico affiliate the exclusive administrative role for managing the professional certification program registration and renewal process for the island. 

Smeprcert Local certification director, Radamés Rosado, CME, principal of The Rada Group, immediately galvanized his committee around capitalizing on the opportunity to "relaunch" the already successful programs in Puerto Rico by partnering with other related associations and deploying a media campaign.

I was a guest of SME Puerto Rico last week during a one-day media tour which involved two live radio interviews and an exclusive interview with El Neuvo Dia, the largest circulation Spanish language daily in Puerto Rico.

I was very impressed with the professionalism of the SME Puerto Rico board of directors and had the opportunity to meet with many of the board members and certification committee at a reception hosted by SME Puerto Rico President José Corujo, CME, partner at C2 Group at the newly renovated association offices in San Juan.

SME Puerto Rico has been offering the CME®and CSE® programs with coaching classes over the past 6 years, and will begin offering the Salesperson – SCPS(tm) program in 2008.

Beijing Beginning

Early in 2001, SMEI began to study the possibilities of launching the association in P.R. China, and 6 years later, fruits of that labor are manifest as SMEI officially launched its professional certification programs for sales and marketing on April 2, 2007 at a formal agreement signing in Beijing.  The long road to Beijing included extensive market research, consultation and many hours of negotiation and relationship building with SMEI’s new partner, the State Administration for Foreign Experts Affairs.

Since the end of the Cultural Revolution in 1976, China’s reform period has paved the way for both indigenous associations and those linked to their U.S. or international counterparts to begin operations in a country that has evolved into a world power with an emerging open economy.  However, for all its promise, China is not an easy market to penetrate.  Language and cultural barriers, governmental processes, along with financial and legal complexities are all obstacles that have been deemed insurmountable for some who seek to do business there.

There is no nation or business entity in the world today that is not directly or indirectly affected by China.  China’s insatiable demand for financial and material resources is literally gobbling up the world’s supplies.  Professional development, a key offering provided through SMEI’s certification programs, is in high demand.  Many associations are busy developing strategy to better serve this market or querying how to do so.  According to a recent article published by the American Society of Association Executives (ASAE), Western associations need to be innovative and have recourse to the single most important factor for success in China: guanxi (pronounced gwan-shee), a kind of social capital accruing from one’s personal network of influence.  As SMEI has learned, China is a culture of relationships.  Foreign entities who wish to succeed need to choose a Chinese partner that has guanxi, and the relationships needed to help launch an endeavor successfully.

SMEI’s collaboration with the State Administration of Foreign Experts Affairs (SAFEA) is based on a sound working agreement to conduct training programs in China that will prepare candidates to successfully complete their certification exams for sales, sales management and marketing.  SAFEA’s sincere desire to develop a high standard for the sales and marketing profession in China, coupled with their strong track record of developing the U.S. based project management certification makes them the ideal partner for SMEI. 

Working together, SMEI and SAFEA will conduct “Train the Trainer” programs this year using foreign experts selected by SMEI.  Following this training, educational classes will be setup at authorized training facilities throughout China to prepare applicants for their certification exams.  The educational programs will be conducted in the Chinese language, using translated versions of SMEI approved sales, sales management and marketing management based textbooks by leading U.S. authors.

A growing need for professional certification programs is the result of demand for a skilled workforce.  With over 1.3 billion people and few opportunities for university education, professional certification programs help raise quality and efficiency, and ensure that the growing demand for workers employed by foreign-owned companies will be met.  China’s culture places a premium on hard work, self-improvement, and learning, characteristics and as result many professional certification, training, and educational programs offered are now oversubscribed.

The Chinese government has taken a pragmatic approach in partnering with SMEI, recognizing the need of a market economy to reach out to global leaders in areas such as standardization, credentialing and workplace professional development.

Members of SMEI’s delegation to Beijing on April 2, 2007 included: Nathalie Roemer, CSE, Chair, designee 2007-2008); Melissa Medley, CME, Chair, Certified Marketing & Sales Professionals; Willis Turner, CAE CSE, President & CEO; Gerard Edwards, CME CSE, Director of Education; and Susan Warren, CSE, SMEI Akron Executive Director.

Willis Turner CAE CSE and Director Xiong sign a cooperative agreement

Side bar:

  • China’s government estimates population between 1.3 and 1.6 billion (margin of error is equal to entire U.S. population, or most of EU)
  • Fragmented and diverse economy is growing at rate of 10 – 11% a year (fastest growing in world)
  • GDP grew 9.9% in 2005.  Current rate of growth will surpass Germany by 2010, Japan by 2020, and U.S. by 2040
  • 470 of Fortune 500 companies have production plants in China
  • English is widely taught in schools and college graduates will soon outnumber those in the U.S. and other developed countries
  • China will build 250 airports in next five years

  • Source: China Economic Monitoring and Analysis Center of the National Bureau of Statistics, P.R. China